Support
Guides for setup, pairing, and fixing problems — for account-specific help, open Get Help in the Koodos parent app.
Setup & Installation
Download and install Koodos on your child's device, plus system requirements.
Pairing Devices
Pair and manage devices, and learn how they share rules and screen time.
- 1How pairing works
- 2Daily limits, bonus time, and earned time
- 3How screen time works across multiple devices
- 4Free Time, Homework Time, Bedtime, and Locked
- 5Pause and Resume explained
- 6How schedules work and which rule takes priority
- 7What your child sees when time is almost up or has expired
- 8Pair a Windows device
- 9Pair an iPhone or iPad
- 10Moving to a replacement phone, tablet, or computer
- 11Unpair or move a device to another child
iOS Screen Time
Grant Screen Time permission, choose which apps to block, and understand block modes.
Account & Billing
Create a parent account, sign in, reset your PIN, and manage your Family Plan.
Troubleshooting
Fix offline devices, pairing issues, unlock problems, and uninstall cleanly.
- 1Screen time looks wrong or is not updating
- 2Protection is off — how to restore it
- 3Device shows offline
- 4Pairing keeps failing
- 5My child says they can't use their device during allowed time
- 6A schedule starts early or late — check the family time zone
- 7What happens when a device is offline
- 8Using Koodos with another VPN, Private DNS, or Secure DNS
- 9Uninstall or remove Koodos safely
- 10Uninstall Koodos from an iPhone or iPad
- 11Uninstall Koodos from Android
- 12Uninstall Koodos from Windows
- 13Contact support
Data & Privacy
Delete your account or specific data, and request a copy of what we store.