Support
Guides for setup, pairing, and fixing problems — for account-specific help, open Get Help in the Koodos parent app.
Getting Started
Install Koodos on your devices, add the parent app to your home screen, and check system requirements.
Pairing Devices
Pair your child's devices, move to replacement hardware, and unpair or reassign devices.
Screen Time Controls
Daily limits, schedules, time modes, and Pause — plus iOS Screen Time permissions and app blocking.
- 1Daily limits, bonus time, and earned time
- 2Free Time, Homework Time, Bedtime, and Locked
- 3How schedules work and which rule takes priority
- 4Pause and Resume explained
- 5How screen time works across multiple devices
- 6What your child sees when time is almost up or has expired
- 7How app and website blocking works
- 8Grant Screen Time permission on iOS
- 9Choose which apps to block
- 10Block modes — Locked, Homework, Bedtime, Free Time
Account & Billing
Create a parent account, sign in, reset your PIN, and manage your Family Plan.
Troubleshooting
Fix offline devices, pairing issues, unlock problems, and uninstall cleanly.
- 1Screen time looks wrong or is not updating
- 2Protection is off — how to restore it
- 3Device shows offline
- 4Pairing keeps failing
- 5My child says they can't use their device during allowed time
- 6A schedule starts early or late — check the family time zone
- 7What happens when a device is offline
- 8Using Koodos with another VPN, Private DNS, or Secure DNS
- 9Uninstall or remove Koodos safely
- 10Uninstall Koodos from an iPhone or iPad
- 11Uninstall Koodos from Android
- 12Uninstall Koodos from Windows
- 13Contact support
Data & Privacy
Delete your account or specific data, and request a copy of what we store.