The Parent App shows a warning when a child device is online but an important protection service is not active.

iPhone or iPad

  1. Open Koodos on the child's device.
  2. Check that Screen Time permission is still allowed.
  3. Check that the Koodos VPN is installed and connected.
  4. If iOS asks to add the VPN configuration again, approve it.
  5. Return to the Parent App and allow a short moment for the warning to clear.

Android

Open Koodos on the child's device and follow each item marked Fix or Required. Depending on the phone, this may include Accessibility, Usage Access, Device Admin, VPN, battery, or alarm permission.

Windows

Restart the PC and open Koodos. Its protection services should start automatically.

If the warning remains after the device is online for several minutes, use Settings → Help & Requests → Get Help in the Parent App.