A schedule starts early or late — check the family time zone

Koodos uses the family's time zone to decide when schedules begin and when daily time resets.

Check the family setting

Open Settings in the Parent App and review the family time zone. It should match the location where your family is currently using Koodos.

Check the child device

On the child's phone, tablet, or computer, turn on automatic date, time, and time zone. A manually incorrect clock can make a schedule look wrong.

After traveling

If your family changes time zones, update the family time zone and let each child device connect to the internet. Restarting or opening Koodos once can help it receive the new setting.

Allow a short moment after changing a schedule. If the same schedule remains consistently early or late, contact support with the family time zone, device type, and the expected and actual start times.