Screen-time totals can take a short moment to move between the child device and Parent App.

Check these first

  1. Wait about a minute, then refresh the Parent App.
  2. Confirm every device belongs to the same child profile.
  3. Check that the device is online and protection is on.
  4. Confirm whether the child is using Free Time or Homework Time; they have separate counters.
  5. On iPhone or iPad, make sure the Koodos VPN is connected.
  6. On Android, open Koodos and complete any protection item marked as off.

With multiple devices

Only one active device adds usage to the shared total at a time. This prevents one real minute from being counted two or three times. Switching devices can take a short moment to appear.

If it is still wrong

Restart the child device and open Koodos once. Do not create a second child profile or repeatedly pair the same device.

If the issue continues, open Settings → Help & Requests → Get Help. Include the child's name, device names, which mode was active, and the approximate time the total stopped changing.